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The prices stated on the product pages include VAT and other price components. We deliver your ordered goods within Austria, Germany and other EU countries. Shipping is carried out by Österreichische Post AG.

1. shipping costs
From a value of goods of € 300.00 (incl. VAT) shipping within Austria is free of charge, provided that the total weight of the delivery does not exceed 10 kg. The total weight includes not only the net weight of the goods, but also the goods packaging as well as filling and shipping materials. If the value of the goods is less than € 300.00 or if the total weight exceeds a value of 10 kg, shipping costs of € 5.90 (incl. VAT) per 10 kg will be charged regardless of the value of the goods. In addition to packaging and handling costs, the shipping costs primarily include the costs that we have to pay to the parcel service provider Post for delivery.

However, free delivery only applies to deliveries within Austria. Free delivery is not possible for deliveries outside Austria.

ATTENTION
As we pay attention to the freshness and quality of our products, foam cups and fruit skewers will not be shipped! These two articles are produced and delivered to order or can also be picked up on site at Ailecgasse 49, A-1110 Vienna.

2. minimum quantity surcharge
For orders with a value of less than € 120.00 we charge a minimum quantity surcharge of € 19.90.
This means that we do not have to define a minimum order amount as is usual with many other online stores. Minimum order amount means that you cannot place an order for less than this amount.

With us, on the other hand, you have the choice of being able to place even very small orders.
The minimum quantity surcharge makes it possible to process very small orders in a cost-covering manner. It disappears automatically as soon as the value of goods reaches € 120.00.
The shipping costs according to point 1 are independent of the minimum quantity surcharge.

In addition to the prices quoted, the following costs apply for shipping within Austria, Germany and other EU countries:

AT shipping costs by weight:
up to 2 KG EUR 4.99
up to 4 KG EUR 5,99
up to 8 KG EUR 7,99
up to 31 KG EUR 13,99

DE shipping costs by weight:
up to 4 KG EUR 9.50
up to 8 KG EUR 10.50
up to 20 KG EUR 11,90
up to 31 KG EUR 13,90

EU shipping costs by weight:
up to 4 KG EUR 19.90
up to 8 KG EUR 29,90
up to 20 KG EUR 47,90
up to 31 KG EUR 67,90

As the VAT on shipping costs is calculated depending on the goods purchased, it can be reduced if goods are purchased at lower VAT rates. This means that the shipping costs are only finally calculated during the ordering process. However, they cannot become higher, but only lower in your favor.

DELIVERY

1. delivery time
The delivery time is approx. 2-4 working days (excluding Saturday, Sunday, public holidays), subject to the exceptions defined in the next paragraph.


Exceptions to the standard delivery time:

In individual cases, it is possible that the above delivery time may be exceeded. This means that the goods may not be dispatched (handed over to the parcel service provider) until 4-5 working days after receipt of the order. The same applies if the ordered goods are no longer in stock and have to be reordered from the manufacturer. Irrespective of this, delays may occur in the course of delivery by the parcel service provider, for example due to seasonal peaks in parcel volumes (especially pre-Christmas, Easter) or due to exceptional circumstances (e.g. COVID-19), as well as problems with delivery (e.g. due to incomplete or incorrect delivery address).
The above-mentioned circumstances will result in the above-mentioned regular delivery time being extended accordingly.

2. terms of delivery
Unless otherwise agreed, delivery shall be made to the address specified by the customer. However, it is generally possible to specify a delivery address that differs from the billing address.
For duration, see delivery times. In the case of payment in advance , the delivery period begins one day after receipt of the amount on the bank account of Thomas Schwandtner. In the case of payment on account, the delivery period begins one day after the day on which the contract is concluded. In other cases, the delivery period beginsone day after receipt of the order. In the event of delays in delivery, we will inform you immediately as far as possible and known to us. If the goods are damaged during transportation, the customer must report the damage immediately.
Thomas Schwandtner is not responsible for any obstacles to delivery in the area of suppliers or manufacturers. If delivery or compliance with an agreed delivery time becomes impossible due to circumstances for which Thomas Schwandtner is not responsible, Thomas Schwandtner is entitled to withdraw from the contract in whole or in part. Thomas Schwandtner will inform the customer of this immediately . Claims for damages are excluded in this case. The customer will be informed of existing delivery restrictions before the order process begins.


Due date and retention of title:

The purchase price is due at the latest upon delivery of the goods. The delivered goods remain the property of Thomas Schwandtner until full payment has been received.